Shipping policy
Delivery Rates & Times
Our warehouse operates Monday to Friday and we aim to ship your orders within 48 hours of receiving them, during peak times it may take a wee while longer.
Shipping Rates
UK - orders over £150 = FREE via DPD - 1-2 working days
UK - orders under £150 = £5 via DPD - 1-2 working days
USA - orders over £200 = FREE via DHL - 1-3 working days
USA - orders under £200 = $15 via DHL - 1-3 working days
EUROPE - orders over £200 = FREE via DHL - 1-2 working days
EUROPE - orders under £200 = £10 via DHL - 1-2 working days
REST OF THE WORLD - orders over £200 = FREE via DHL - 2-5 working days
REST OF THE WORLD - orders under £200 = £20 via DHL - 2-5 working days
* unfortunately, we cannot guarantee same day dispatch during sale / special promotion / pandemic periods.
Returns & Refunds
We offer an exchange or full refund* on all orders returned back to us within 14 days of receipt. Returns after this date will only be accepted at our discretion.
For the avoidance of doubt we only offer refunds for internet purchases. For items acquired at pop ups or events we offer a credit note or exchange.
All items that are returned or exchanged must be unworn and in their original condition, including any packaging and swing tags. If any item is damaged, soiled or altered this may not be accepted and may be sent back to you.
*Please Note: Refunds exclude all shipping costs.
How To Return Your Item(s) - UK Customers
To return or exchange an item to us please email hello@restlessnativespodcast.com with RETURN REQUEST in the subject line and we aim to respond within 24 hours.
Before returning your items to us, please check: -
- The items for return are unworn, in re saleable condition, complete with all swing tags & packaging
- You have included your original delivery note, with your preference for exchange or a refund
- If you wish to exchange your items, remember to specify for which product, colour & size, using the space provided on your delivery note. We recommend that you include these details in your email so we can put the replacement item aside for you or advise if it is not available.
We cannot accept any responsibility for items that are lost in transit back to us, so we recommend you use a service with insurance for the full cost of the items, as well as signature on delivery.
Our returns address is:
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Returns FAQ's
Do I have to pay for my return?
Yes, the return is at your own cost. If you have chosen an item for exchange, we will ship the replacement back to you free of charge.
Can I exchange my order for completely different items?
If you are exchanging for items with a lesser value we will refund the difference. If you would like to exchange for items with a higher value, you will need to request a refund on the original order and place a new order for the replacement items of higher value. We will refund your original purchase as soon as we receive the goods back.
How long will it take to send out my exchange items?
We receive returns daily, Monday – Friday. We aim to process them within 48 hours of being received, although it can take longer during busy periods such as Christmas and sale.
Will I be charged tax or duty on my replacement item?
We mark all replacement shipments as ‘exchange’ or ‘replacement’ with ‘no commercial value’, on the basis taxes would have been paid on the original order. In the unlikely event the your local authorities request taxes on the replacement item, we recommend that you dispute these charges with them directly.
How long will it take to process my refund?
We aim to process all refunds within 48 hours of receiving the returned items. During peak times eg Christmas or sale periods, this may take a little longer. We will send you a confirmation email to notify you we have refunded your card. Please note: that refunds can take up to 10 days to credit on your account statement, dependent on the card issuer.
Got a question not answered here?
Email us on hello@restlessnativespodcast.com